Last Updated: December 2025

At PK33.com.pk, we aim to provide a smooth, secure, and transparent gaming experience. This Refund & Cancellation Policy explains how refunds, cancellations, and dispute processes are handled for all users. By using our platform, you agree to the terms outlined below.

No Refund Policy on Game Credits

All game credits, top-ups, or balance deposits made on PK33.com.pk are non-refundable.
Once a payment is successfully processed, it cannot be reversed, regardless of:

  • User error
  • Game losses
  • Technical issues on the user’s device
  • Unused credits

We strongly advise users to check payment details carefully before proceeding.

Digital Services Are Non-Returnable

All services offered on PK33.com.pk are digital and delivered instantly.
Since digital items cannot be returned, refunds or exchanges are not available once the service is activated.

Cancellation Policy

PK33.com.pk does not support cancellations after:

  • A deposit is completed
  • A game session has started
  • A bonus, spin, or reward has been redeemed

All actions within the platform are considered final.

Mistaken or Duplicate Transactions

If you believe you made a duplicate payment or a technical error occurred, contact us immediately.

Provide:

  • Transaction ID
  • Payment method
  • Screenshot of proof
  • Registered account details

We will review the case, and only verified duplicate payments may be refunded.
Processing time may take 3–10 business days, depending on your payment provider.

Technical Issues in Gameplay

In case of server issues or game malfunctions:

  • PK33.com.pk will review your session data.
  • If a technical error is confirmed on our side, we may issue replacement credits, not cash refunds.
  • Decisions are final and based on system logs.

Fraud or Abuse

We reserve the right to deny refunds or cancel requests if we detect:

  • Fraudulent activity
  • Bonus abuse
  • Multiple-account misuse
  • Chargeback attempts

Such actions may result in permanent account suspension.

Chargeback Disclaimer

Initiating a chargeback through your bank or wallet provider without contacting our support team first may lead to:

  • Account suspension
  • Permanent ban
  • Loss of all game credits and rewards

Always contact us before filing a dispute.

Contact for Refund or Cancellation Queries

If you believe your case qualifies for review, contact our support team:

Email: support@pk33.com.pk
Subject: Refund/Cancellation Request – PK33.com.pk

Include complete details for a faster response.

Changes to This Policy

PK33.com.pk may update this Refund & Cancellation Policy at any time.
Changes will be reflected with a new “Last Updated” date.